What we cover:
MCR warrants its instruments and accessories to be free from defects in materials and workmanship under normal use and service for a period of 12 months from date of shipment from MCR. If you experience any problems with our products, just phone, fax, email, or write and we will make every effort to resolve the matter to your satisfaction.
If your instrument becomes defective within one year of purchase, MCR will repair or replace your instrument free of charge, including surface shipping costs.
What we do not cover:
MCR is not responsible for replacing parts damaged by accident or neglect. Your instrument must be installed and operated according to instructions in the User’s Manual. Damage from corrosion is not covered. Damage caused by customer modification of the instrument is not covered. This warranty covers only MCR products and is not extended to equipment used with our products.
Shipping: Although our instruments are built to withstand hard use, we cannot be responsible for damage incurred during shipment. Therefore, to avoid both cosmetic and structural damage if the instrument is shipped in the future, we recommend that you save the original packing material in which we shipped the instrument.
Obtaining Service: Please contact us for repair service. Never ship an instrument to us without prior telephone or written contact. Often the problem is a relatively simple one that you can solve yourself with our direction.
If it is determined by MCR that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned and a fixed repair price quoted for out of warranty repairs.
If you are within North America pack the instrument well; insure it; write the RMA number on the outside of the shipping carton and ship it back to us. If the instrument is under warranty we will repair or replace the unit and pay for roundtrip shipment. If the instrument is not under warranty shipping costs both ways are your responsibility.